Who are my best customers?
Identify loyal guests worth recognizing - before they feel invisible.
The AI Customer Intelligence Platform for Restaurants
Know Every Customer. Grow Every Visit.
Every guest leaves behind valuable signals - from dine-in tickets to Uber Eats bags. Your POS records transactions. Zerp helps you understand every customer, recover missed opportunities, and grow repeat visits you own.
- Multi-location ready One CX view across every site
- POS connected Toast, Clover, Square & more
- Delivery owned Turn marketplace guests direct
app.zerp.ca/today
The problem
You don’t have a traffic problem. You have a customer visibility problem.
Thousands of guests visit every month. Most restaurants still can’t answer the questions that actually grow the business. Most unhappy guests never complain - they simply don’t come back.
Who stopped coming?
Know who’s quietly disappearing while there’s still time to win them back.
What should we do today?
See the highest-impact guest actions - not another dashboard to dig through.
Works with the POS systems restaurants already use
What you get
One system. Six ways to keep more customers.
Every guest leaves signals about how their visit went and whether they’ll return - including the ones who never walked through your door.
Recover revenue
Reach unhappy guests privately - before a public review.
Increase loyalty
Recognize and reward the regulars who already love you.
Grow reputation
Ask the right customers for reviews, at the right moment.
Win back customers
Bring back guests before they’re lost for good.
Turn delivery into loyalty
Convert Uber Eats and DoorDash guests into direct customers you own.
Know who needs attention
See exactly who needs your team today - and what to do.
How it works
From transaction history to customer intelligence
Zerp doesn’t ask you to change checkout. It works quietly in the background - turning the data you already have into a clear picture of every guest.
STEP 01
Guest visits · POS captures
Toast, Clover, Square, or Lightspeed logs the sale. No new hardware, no new habits at checkout.
STEP 02
Zerp builds the profile
Visit history, feedback, and engagement become one clear picture per guest - not just a ticket total.
STEP 03
AI finds who needs attention
Loyal guests, quiet ones, and unhappy ones don’t look the same. Managers approve the next action in one tap.
Customer memory
Every visit becomes a chapter - not a forgotten ticket.
This is what operators see for a real guest: visits, feedback, recovery, and reviews in one timeline.
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POS visit captured Order items and spend land on the guest profile automatically.
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Private feedback Unhappy moments stay off Google until you decide what to do.
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Action → return Recovery, review ask, or win-back - then the next visit closes the loop.
12
Visits
$1,840
Lifetime
3d
Last visit
Activity timeline
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Mar 28 · 7:14 PM · Downtown
In-store visit · $42
Butter Chicken, 3 Garlic Naans, Mango Lassi
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Mar 28 · 7:48 PM
Guest feedback · Negative
“Wait felt long and the naan arrived cold.”
Severity: High -
Mar 28 · 7:51 PM
Recovery approved by manager
15% off next visit · SMS sent privately
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Apr 2 · 6:40 PM · Downtown
Return visit · recovery redeemed
$38 ticket · feedback ★★★★★
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Apr 2 · 7:12 PM
Review request queued
Happy guest → Google first, then Facebook
Next best action
Turn Delivery Into Loyalty
Delivery customers don’t have to stay anonymous.
Uber Eats, DoorDash, and Skip own the customer today. You pay to acquire and serve them - then the relationship disappears when the bag is dropped off.
Include a branded Zerp feedback card in every delivery order. Guests scan the QR code, share their experience, receive an exclusive in-store reward, and become part of your customer database.
Know the customers your POS never could.
Instead of renting guests from marketplaces forever, start building relationships you own.
See it on a demo- Orders on Uber Eats Marketplace owns the guest
- Card in the bag Branded QR in every order
- Scans & shares feedback Private - not a public review
- Gets 10-15% in-store Reward for coming direct
- Returns directly You own the relationship
Built to scale
The right system for every stage of restaurant growth
From a single location listening for the first time to multi-brand intelligence.
Single location
Start listening - feedback and reviews so you know every guest.
Growing groups
Engage with POS-linked recovery, win-back, and manager workflows.
Multi-location brands
Optimize with CX Health, churn risk, and portfolio dashboards.
Franchise & portfolio
Run every location from one CX view - opportunities, ratings, and at-risk guests.
Why Zerp
See every customer clearly. Know exactly what to do.
Not a generic analytics tool retrofitted for restaurants - built around how guests actually behave.
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Built for restaurants Visits, feedback, and timing modeled around real guest behavior.
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No new hardware Connect your existing POS. Keep running service the way you already do.
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Tells you what to do Surfaces the next action that makes a difference today - not another report.
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Own delivery relationships QR cards in the bag turn marketplace orders into guests in your database.
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Private guest recovery Unhappy guests get a private path back before frustration goes public.
app.zerp.ca
Inside the product
Everything you need to keep more guests
Today view for managers. Feedback on mobile. Clear actions - not another spreadsheet.
Next best actions
A ranked daily list: recover a guest, request a review, or win someone back.
Review growth
Route happy guests to Google and other platforms at the right moment.
Turn Delivery Into Loyalty
QR cards in Uber Eats and DoorDash bags convert anonymous orders into guests you own.
Customer memory
Every visit, spend signal, and feedback moment in one guest timeline.
FAQ
Questions operators ask first
How does Zerp work?
Connect your POS. Zerp builds customer memory from visits and feedback, then surfaces the next best action - recovery, review ask, or win-back - for your team to approve.
How long does setup take?
Days, not months. Most restaurants are live within a week once the POS connector is in place.
Do I need new hardware?
No. Zerp works with the systems you already use - no terminals to replace.
Can I use my existing POS?
Yes. Toast, Clover, Square, Lightspeed, and Windows in-house POS - with more integrations on the way.
Does it work with Uber Eats, DoorDash, and Skip?
Yes - and that’s a core part of Zerp. Marketplace apps own the guest today. A branded QR card in the bag turns that anonymous delivery into private feedback, an in-store reward (typically 10-15% off), and a customer relationship you own.
Is this a survey tool or review monitor?
No. Those stop at reporting. Zerp’s job is customer intelligence: who needs attention, and what to do next - including converting delivery guests into direct regulars.
Stop guessing. Start knowing your customers.
Your restaurant doesn’t have a customer acquisition problem. It has a customer visibility problem. Zerp fixes that.
Book a Demo
Book a demo
Spend 30 minutes with us.
We’ll walk through your locations and POS together. Prefer email? admin@zerp.ca
- Map your POS setup - Toast, Clover, Square, Lightspeed, or Windows in-house.
- See guest memory and the Today opportunities queue with your real scenarios.
- See how delivery QR cards turn Uber Eats and DoorDash guests into direct customers.
- Leave with a clear rollout plan for feedback, recovery, reviews, and delivery loyalty.
Works with
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